Your Privacy & Trust at Double Dragon Publishers
Your trust is the foundation of our relationship. This policy explains in detail what information we collect, how we use it, and the stringent measures we take to protect it. We believe in transparency, so you can feel confident and secure while working with us to publish your book.
Information We Collect
To provide you with our full range of publishing services, we need to collect certain information. This includes:
Personal Information: This is data you voluntarily provide to us. It includes your name, email address, phone number, and mailing address, which we collect when you inquire about our services, create an account, or place an order.
Project Information: This includes your manuscript, book ideas, cover concepts, and any other creative materials you share with us. This is the heart of our work together.
Payment Information: When you make a purchase, our secure, third-party payment processors (like Stripe or PayPal) collect your credit card or bank details. We do not store your full payment card information on our servers.
Technical & Usage Data: We automatically collect non-identifiable information when you visit our website. This includes your IP address, browser type, pages you visit, and how you interact with our site. This helps us improve our website’s functionality and user experience.
How We Use Your Information
We use your data solely for the purpose of delivering and improving our services. Specifically, we use it to:
Fulfill Our Contract with You: To provide writing, editing, design, marketing, and publishing services as you have requested.
Process Transactions: To handle billing, payments, and send you service confirmations and invoices.
Communicate with You: To respond to your questions, provide customer support, and send you important updates about your project or our services.
Improve Our Services: To analyze trends and understand how authors use our services so we can make them better.
Marketing (With Your Permission): To inform you about new services, promotions, or publishing tips. You can opt-out of these communications at any time.
How We Protect Your Information
Safeguarding your data is our critical priority. We implement a multi-layered approach to security:
Encryption: We use Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our services.
Secure Servers: Your personal and project data is stored on secure servers with strict access controls.
Limited Access: Only authorized Double Dragon Publishers employees who need the information to perform their jobs (e.g., your editor or project manager) are granted access to your personal information.
Regular Audits: We conduct regular reviews of our security practices and systems to ensure they meet industry standards.
When We Share Your Information
We value your privacy and do not sell your personal information to third parties. We only share your data in the following limited circumstances:
With Trusted Service Providers: We work with a select group of vendors who help us operate our business (e.g., payment processors, email service providers, cloud storage hosts). These partners are bound by strict confidentiality agreements and are only permitted to use your data to provide services to us.
For Legal Reasons: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
To Protect Our Rights: We may share information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our terms of service.
Your Rights and Choices
You have control over your personal information. You can:
Access and Update your personal data by logging into your account or contacting us.
Request Deletion of your personal information, subject to certain legal obligations we have to retain business records.
Opt-out of marketing and promotional communications by clicking the "unsubscribe" link in any email we send you.
Ask Questions about our data practices at any time.
Cookies and Tracking
Our website uses "cookies" (small text files) to remember your preferences and understand how our site is used. You can control cookies through your browser settings.
Policy Updates
We may update this policy occasionally to reflect changes in our practices or the law. We will post the revised policy here with an updated effective date. We encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated team. We are here to help.
For privacy-related questions:
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info@doubledragonpublishers.com
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(855) 291-1620
